FAQs
1. What materials are Casanuve products made from?
All Casanuve products are made with high-quality, soft, and breathable materials designed for comfort and durability, including premium polyester fleece for throws and duvets, and supportive foam for mattress toppers.
2. Are Casanuve duvets and throws machine washable?
Yes! Most Casanuve duvets and fleece throws are machine washable. Follow the care label instructions to maintain softness and color.
3. Do your products come in different sizes and colors?
Yes. We offer multiple sizes for duvets, throws, and mattress toppers, along with a selection of classic, stylish colors to match any decor.
4. How soft are Casanuve fleece throws and duvets?
Extremely soft — designed for cloud-like comfort that keeps you warm and cozy, ideal for lounging or sleeping.
5. Are your mattress toppers suitable for all mattress types?
Yes, Casanuve mattress toppers are designed to work with any mattress, improving support and comfort for a restful night’s sleep.
6. How long does delivery take?
Orders are typically delivered within 2–3 working days in the UK. International delivery times may vary.
7. What is your return policy?
Casanuve offers a 30-day return policy. If you are not satisfied, you can return your product for an exchange or refund.
8. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor delivery progress in real-time.
9. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard), PayPal, and Apple Pay for secure checkout.
10. Can I contact customer support if I have questions?
Yes! Our support team is available 24/7 via email or our contact form for any questions or concerns.